FAQ
Here you will find all the frequently asked questions about made-to-measure curtains. If you can't find the answer to your question, please contact us.
-
Curtain guide
-
It is important to take the correct measurements to be able to enter the correct length when purchasing your new curtains. Keep in mind that many rooms can be uneven and therefore it is always good to take different measurements in the room. We have produced a guide to ease the process. You can find the guide here.
-
WAVE CURTAIN
Double width (300cm)
Extends to maximum 150-160cm and retracts to 30-40cm.PLEAT CURTAIN
Double width (300cm)
Extends to maximum 190-200cm and retracts to 50-60cm. -
WAVE CURTAIN
Single width (150cm)
Extends to maximum 75-80cm and retracts to 20-30cm.PLEAT CURTAIN
Single width (150cm)
Extends to maximum 90-100cm and retracts to 30-40cm. -
A wave curtain in single width extends to maximum75- 80cm and retracts to minimum 25-35cm. Curtains should exceed the width of the window to establish balance. Curtains in single width are suitable for narrow spaces.
A pleat curtain in single width extends to maximum 90-100cm and retracts to minimum 25-30cm. Curtains should exceed the width of the window to establish balance. Curtains in single width are suitable for narrow spaces.
A wave curtain in double width extends to maximum 150-160cm and retracts to minimum 45-50cm. For larger areas, curtains in double width should be applied. To fully embrace the GARDINEX experience, cover the wall with curtains.
A pleat curtain in double width extends to maximum 190-200cm and retracts to minimum 65-70cm. For larger areas, curtains in double width should be applied. To fully embrace the GARDINEX experience, cover the wall with curtains.
-
Pleat is one of two curtain styles we offer. This is a traditional curtain design, characterized by the tight pleating in the narrow top that hides the curtain rail. The pleat design is fitting for tight spaces. Protruding 5cm makes it suitable for layering with other curtains, to get the hotel feeling look.
-
Wave is one of two curtain styles we offer. Commonly found in social spaces, Wave creates a serene and contemporary atmosphere. The design requires more fabric to achieve the symmetric waves. Wave curtains protrude 10cm from the wall due to their shape.
-
Ordering
-
Yes, you can order up to 4 free curtain samples.
-
All curtain rails are sold in a complete kit with glides, brackets, end protection and end stop. Screw and plug not included.
-
All our curtains are delivered with the correct number of hooks. So you don't need to buy hooks or for that matter place any.
-
The delivery time for custom-made curtains is a maximum of 3 weeks. Remaining non-custom-made products take 3-5 working days.
-
When your order has been shipped from our sewing studio, you will receive an email with a tracking link so you can follow your package(s).
If you have not yet received this email, please contact purchase@gardinex.com. Attach your order number or order confirmation in your email. Our customer service opening hours are Monday-Friday 9-17 (CET).
-
Installation
-
GARDINEX offers installation of curtain rails in Malmö, Copenhagen, Gothenburg and Stockholm. We have skilled and experienced installers who install curtain rails and hang your curtains with great accuracy. Our services apply to both home and public environments.
-
1. First of all, you need to identify any obstacles like heaters or windowsills
2. Then start from the left or right and mark the first hole 6cm in from the wall and 5cm deep from the wall or deepest obstacles.
Keep a space of 65-70cm between each hole/breacket. In case of double curtain rails place the second rail 12cm from the first - a total of 17cm.
3. Use a suitable drill and drill holes at marked positions.
4. Plug the holes if needed.
5. Use a screwdriver with the appropriate screw and mount your ceiling or wall brackets at marked positions.
6. Install our curtain rail connector for joining multiple rails.
7. Click the curtain rail into the mounted brackets securely.
-
1. The Wave curtain is hung with wrinkle tape hooks and these are already on the curtain when you buy made-to-measure curtains from GARDINEX.
2. The wave curtain is then hung on "slide on string" which must match the number of wrinkle tape hooks on the curtain.
Slide on string is already in the curtain rail when you buy curtain rails from GARDINEX. If you have a curtain rail that is not from GARDINEX, there must be "slide on string" in the curtain rail that matches the number of wrinkle tape hooks that are on the curtain.
3. Watch our wave curtain installation video for best hanging and result.
-
1. The pleat curtain is hung with finger hooks and these are already on the curtain when you buy made-to-measure curtains from GARDINEX.
2. The pleat curtain is then hung on "loose slides" which must match the number of finger hooks on the curtain.
"Loose slides" is already in the curtain rail when you buy curtain rails from GARDINEX. If you have a curtain rail that is not from GARDINEX, there must be "loose slides" in the curtain rail that matches the number of finger hooks that are on the curtain.
3. Watch our pleat curtain installation video for best hanging and result.
-
1. First of all, you need to identify any obstacles like heaters or windowsills
2. Then start from the left or right and mark the first hole 6cm in from the wall and 5cm deep from the wall or deepest obstacles.
Keep a space of 65-70cm between each hole/breacket. In case of double curtain rails place the second rail 5cm from the first - a total of 8cm.
3. Use a suitable drill and drill holes at marked positions.
4. Plug the holes if needed.
5. Use a screwdriver with the appropriate screw and mount your ceiling or wall brackets at marked positions.
6. Install our curtain rail connector for joining multiple rails.
7. Click the curtain rail into the mounted brackets securely.
-
A wave curtain protrudes 10cm from the wall or the nearest element/window sill.
The curtain rail is mounted 5 cm from the wall or the nearest element/window sill.
If you want the hotel look and double rails, put the second rail 12cm from the first. So a total of 17cm.
The wave curtain protrudes more than the pleat curtain. So we recommend pleat curtains for tighter spaces.
-
A pleat curtain protrudes 3cm from the wall or the nearest element/window sill.
The curtain rail is mounted 3cm from the wall or the nearest element/window sill.
If you want the hotel look and double rails, put the second rail 5cm from the first. So a total of 8cm.
The pleat curtain protrudes much less than the wave curtain. So we recommend pleat curtains for tighter spaces.
-
WAVE
In case of double curtain rails place the second rail 12cm from the first - a total of 17cm.PLEAT
In case of double curtain rails place the second rail 5cm from the first - a total of 8cm. -
Care & advice
-
30 degrees or dry cleaning is recommended for heavier dirt and stains. For light dirt and stains, we recommend that you treat the specific surface with a wet and white cloth.
-
All GARDINEX curtains shrink when they are washed, which is completely normal. Most curtains shrink between 1-2%.
-
Delivery & returns
-
All curtains and curtain rails (150 cm) are sent by UPS to your nearest Collection Point. Curtain rails of 200 cm are sent with UPS Home Delivery.
-
If you have not collected your package in time, it will be returned to us at GARDINEX. Unclaimed packages are charged with 40 EUR and return of unclaimed packages is charged with 30 EUR.
-
Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Netherlands, Norway, Austria, Poland, Portugal, Romania, Switzerland, Slovakia, Slovenia, Spain, UK, Sweden, Czech Repblic, Germany, USA & Hungary.
-
Returns
-
Returns do not apply to custom-made curtains and other custom-made products. We offer a total of 30 days open purchase on non-custom-made products from the day you received your order.
-
When we process curtains in our atelier, the fabric is measured before sewing, after sewing and after ironing, so that it always matches your specified measurement. However, fabric is a living material that can change due to temperature and humidity etc.
If your curtains have a difference of more than 1% from your specified measurement, we offer to send your curtains back so that we can adjust the length and then send them back to you again - completely free of charge.